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WHAT GLOBAL | IQ DOES FOR OUR CUSTOMERS
PROVIDE CREATIVE DISCOVERY OF CUSTOMERS SUPPORT REQUIREMENTS
OPTIMIZE, CENTRALIZE, STANDARDIZE & REPEATABLE SUPPORT PROCESS
PROVIDE HIGHLY SCALABLE PURPOSE BUILT REMOTE AND ONSITE SOLUTIONS THAT SIMPLY WORK
MANAGE, MAINTAIN EFFICIENCIES & CONSOLIDATE COSTS
LIFECYCLE SUPPORT AS A SERVICE
PROCUREMENT MANAGEMENT > PROJECT MANAGEMENT >
NETWORK MANAGEMENT > SUPPORT DESK > ONSITE SUPPORT
GLOBALIQ is a Wholesale, Whitelabled Technology Services Solution Providing Comprehensive Technology Support Management:
Procurement as a Service
Back Office & Project Management
7x24x365 Remote Managed Services
Centralized Service Desk
National and International Field Services
We've simply built a great team. And thats important, because our team supports your team. Our NOC, service desk, project managers, dispatchers and field engineers are great at what they do. Our management team has been in the 'technology support' business for over 28 years, working with carriers, manufacturers, system integrators, and value added resellers to provide professional, cost effective onsite support for both projects and daily BAU support events. The GLOBAL team has the experience and proven track record to understand all the specifics that are required for flawless, efficient management and support.
It's easy to say you 'CAN' support 7x24x365 and nationwide. But we do more than that. We SHOW you. Our programs heart and soul is our own intellectual property - a web management and work flow management system that follows industry PMO best practices - brand able with YOUR company's logo - and feature rich with asset management, ticketing, reporting, calendaring, dashboards and so much more. With GLOBAL-NTS our program is purpose built to empower and enable our CHANNEL partners to deploy, manage and track cost effectively, and support your customers with a higher level of efficiency, transparency and accountability.
CREATIVITY & APTITUDE, MEET LOGIC & TECHNIQUE
GLOBALIQ: COMPREHENSIVE LIFECYCLE SUPPORT AS A SERVICE (LSAAS)
Technology as-a-Service represents an enormous opportunity for both customers who rely on their technology and support services, but continue to realize the benefits to their bottom line by embracing outsourcing. TaaS allows customers to access fixed rate technology support, on-demand. Instead of committing to large service agreements that may fit their needs today, but may change tomorrow. As needs change, services within our portflio can be simply scaled up or down with the demand. No contractual gimmicks.
More and more businesses are embracing the GLOBAL-MTI value. As the maturation in technology services are accelerating and customers have become tuned to their specific needs, GLOBAL seamlessly delivers purpose built support solutions with complete professionalism as well utilizing a technology centric ERP to allow customers unfettered access into each and every transaction we manage.
YOUR CHALLENGE: KEEPING UP WHILE EXCEEDING EXPECTATIONS
Cost effectively managing your 'technology lifecycle' with accuracy and consistency has become a daunting task. Managing multiple carriers, suppliers, projects, assets tickets and workflow with systems that don't interconnect leave you frustrated and spending far too many hours managing data manually that you hope is still current and accurate. Just as you think you're current, something changes again. As you consider a better way, you know what you want, you know what you need - but to get the job done, consultants and software providers seem to drive up the costs and complicate the process. Countless hours of invested time researching and sitting through suppliers solution presentations seem to consume your calendar - all the while, missing the mark.
OUR SOLUTION: INTELLIGENT TECHNOLOGY & A GREAT SERVICE DELIVERY TEAM
Our solution is straightforward - GLOBAL provides ONE modular and scalable cloud based interface that supports what you need today, and allows you to implement additional business management modules tomorrow. We begin logically with the critical tools to support sales and operations processes, and provide intuitive dashboards and reporting for management. But don't let that evaporated description fool you - ELEMENTIQ is a powerful cloud utility that provides fully integrated transparency and consistency of workflow and allows users to focus more time on growing their business and less time managing transactions for necessary statistical tracking.
SUPPORTING YOU IN YOUR OPERATIONAL SHIFT
How are you preparing to benefit your business with the accelerating shift to TAAS? Keeping current with the latest information is critical. You cannot benefit from opportunity that you do not know is available. This is whereGLOBAL-MTI fits in. We meet you where you are, listen to your concerns, discover and present solutions and focus on your defined business objectives.