ONE SUPPORT NUMBER. PURPOSE BUILT REMOTE SUPPORT SOLUTIONS
ELEVATE SERVICE DESK: A PURPOSE DRIVEN SOLUTION
Service Desk support is a vital part of your business. Having available resources that function with purpose and under the governance of policy and procedure greatly increases the efficacy of business and the attitude of employees. Enter GLOBAL. Our ELEVATE SERVICE DESK is designed to operate as an extension of our customers business and to allow them more time to focus on growing and improving their business - not managing the countless support transactions needed to keep the business and employees technology healthy and accessible. .
WHY GLOBAL SERVICE DESK
EFFECTIVE OUTSOURCING. BETTER VALUE. HAPPIER CLIENTS
1SAVE TIME & MONEY
Give your team the bandwidth to focus on growth by delegating transactional support processes to EVERST
2PURPOSE BUILT
EVERST becomes an extension of your office, a dedicated team trained to reflect the very best of your company’s vision and mission.
3SCALE IT
Grow your support team with our easy, seamless hiring processes. We’re ready to scale when you are.
4FOCUS
Return your time and attention on things that will improve your business - not the things that keep your business running.
ELEVATE SUPPORT
ELEVATE YOUR TECHNOLOGY SUPPORT WITH GLOBAL
PROBLEM MANAGEMENT
LOGICAL RCA
Recurring incidents are problems. Our support specialists can determine the Root Cause to eliminate Problems.
CHANGE MANAGEMENT
MACD SUPPORT
From BAU MACD's to comprehensive Change Management - GLOBAL tracks the details
RELEASE MANAGEMENT
HISTORICAL LOGGING
Track all releases, patches and bug fixes with logging and coorelation
ASSET MANAGEMENT
CATEGORIZING INCIDENTS
Software, hardware, Cloud Services, Network Services - your assets are supported and tracked
KNOWLEGE BASE
STANDARDS & CONSISTENCY
Rich Text, Images, Videos, Articles, White Papers. Our Knowledge base provides our support specialists fast access to Standards
QUICK & CUSTOMIZED REPORTING
FLEXIBLE, FEATURE RICH
Standard Reports, Custom Reports. Manual Reports, Scheduled Reports. You name it, you got it.
DASHBOARDS
REAL TIME UPDATED STATISTICS
Fast 'groomable' access to the relevant information about your incidents with correlation to predictive failure rate and budget prioritization
T!-T4 SUPPORT
MODULAR PURPOSE BUILT TIERED SUPPORT
Whether our customers require simply transactional T1 support or a full compliment of WAN/WLAN/LAN/Desktop technical support solutions, GLOBAL provides an effective way to Ticket, Support and Report
